Vanaras - Shipping Policy
Every product at Vanaras is thoughtfully handcrafted keeping in mind sustainability at every process. All products have a lead time of 7-10 days and will be shipped from our studio in Bangalore, India. Please note our manufacturing and logistics team do not work on Sundays & National Indian holidays. Since all the orders are processed manually, please plan your order accordingly.
- We charge a standard shipping of Rs. 100 across India.
- We offer free shipping on prepaid orders above Rs. 5,000.
- We do priority shipping at an additional cost. Please mail us at email@example.com or call at +91 8197270556 once you have placed your order and we will try our best to make it happen.
- Vanaras ships worldwide. The shipping charge is calculated at the checkout.
- We offer free shipping on prepaid orders above USD 200. Please mail us at firstname.lastname@example.org or call at +91 8197270556 if you have any queries, we would be more than happy to help.
- Once the order is placed you will receive a confirmation email and another email once the order has been shipped.
- Alternatively, if you login on our website, you can view the order status on your profile. For further assistance, feel free to contact us.
Exchange & Returns
- If the package you received is not as expected, in bad condition, if the package is tampered or damaged before delivery, we recommend that you refuse to accept the package, kindly return it to the delivery agent.
- Please refer to our size guide before purchasing to avoid unnecessary exchange. If you need any measurements in detail, please write to us at email@example.com or call/WhatsApp at +91 8197270556.
- If the garment is not the right size for you, we offer an exchange where the pickup will be arranged for and a new size will be shipped to you. Cost of return has to be borne by the customer.
- Please raise the request for exchange within 48 hours of receiving the product through an email on firstname.lastname@example.org or call/whatsapp on +91 8197270556.
- Please note that the product has to be sent in the way it was received and the merchandise should be returned in its original condition, tags and packaging included. Once our team has checked the merchandise, you will receive an email confirming that your exchange is accepted.
- Since most of the items are made to order, we accept only exchanges, returns and refunds are not applicable. We give online purchase credit for 6 months validity.
- Unfortunately, we do not extend our exchange/return/refund services to custom-made products and discounted items. Replacement is only applicable with the products of equal price value or more.